Damage/Quality/Satisfaction
If for any reason, you are not satisfied with your purchase, have quality issues with a product, or have received a damaged or defective product, simply email us at: info@riverstonenaturals.com or call us at (306) 203-9606 during office hours. We are always willing to help, and will always try our best to go above your expectations for customer service. This may take the form of a store credit, replacement product, refund, or combination thereof.
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a return, refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Return shipping must be at your own expense.
Several types of goods are exempt from being returned. These include Gift cards, Downloadable products, some health and personal care items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@riverstonenaturals.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@riverstonenaturals.com and send your item to: Riverstone Studios, PO Box 506, #4 Eco Village Road, CRAIK, SK, S0G 0V0, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: PO Box 506, #4 Eco Village Road, CRAIK, SK, S0G 0V0, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.